FWC represents the interest of its members in facilitating fairness in the way that competitive water connections are offered FWC is a not-for-profit organisation which draws on volunteered time so that it can support worldwide provision of safe water services  

Fair Water Connections

Seeking a fair deal in water supply provision

About Fair Water Connections

Fair Water Connections (FWC) is an association set-up to provide support to Self-Lay Providers (previously known as SLOs) seeking to provide developers with an alternative to water mains and services laid by the incumbent water company. Across England and Wales many water companies have been slow to recognise that their approach towards self-lay restricts self-lay competition. The situation, with much lobbying by independent FWC, is changing.  Whilst FWC has achieved much more Self-lay Providers (SLPs) are encouraged to join. This will provide them with the latest information about what is happening in water connections competition and assist them in their dealings with developers and water companies.  It will also help us increase the pressure on water companies, and Ofwat (as the sector regulator), to address all of the issues which continue to constrain self-lay competition. Latest Updates 1. January 2018 - FWC assesses (English) company compliance against our assessment of the first set of requirements set by Ofwat in their Code for Adoption Agreements.  FWC has ranked 40% of companies as ‘inadequate’, 27%  as ‘require improvement’ with 33% found to be ‘good’.  No companies were graded as ‘excellent’!  [Read our findings] 2. 1 February 2018 - (English) companies due to publish their new, local, connection charging arrangements.  Our reactions to what is published will follow. Find out more about FWC by looking through these pages. Please contact us if you would like more information or sense that FWC membership would better equip you to operate in the competitive water connections market. FWC has been set-up as a not-for-profit organisation which draws on volunteered time. This enables FWC to financially support charities, such as Pump Aid, who work internationally to give communities fairer access to safe water and sanitation.  Over the last 5 years FWC has funded supplies to 15 villages in rural Malawi.


Fair Water Connections (FWC) is a membership association open to individuals and organisations. FWC offers a range of membership types. The main categories are:- Full Member,    and Enhanced Member Membership is also available to organisations and individuals who do not require support services. All members receive general information and updates covering competitive water connections work. Full/enhanced members can attend briefings, input into consultations and to prioritise the work of FWC. Members are receiving support helping them prepare for the major changes in England from April 2018 to water connection charging. This cover both new mains and services.

Help and Advice

Advice available to Fair Water Connections members covers: Legislative provision Contestable and Non- contestable Works Equivalence - water company v competitive provision Cost apportionment and phasing Service connections Surety requirements Allowable charges Basis for disputing unfair terms and condition FWC members are also provided with assistance, on a site specific basis, to challenge concerns they have about imposed terms and conditions. Follow link for more about available help and advice. Follow the News and Update link for more about what FWC has been doing and other water self-lay related news.

News and Updates

There is much currently happening which impacts on self-lay provision. Water companies should now all be working to a new standardised Code of Practice (we are reminding some about this!). (English) companies should be publishing on their website all the information, forms etc. SLPs need to work in their area. (Some have much still to do!). All (English) companies need to publish a connection charging framework based on new Ofwat Rules (significantly changing Infrastructure Charges and asset payments). By April 2018 (English) companies need to provide appropriate redress when they fail to achieve minimum service levels. FWC is working for the water self-lay community on all of these.
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