FWC represents the interest of its members in facilitating fairness in the way that competitive water connections are offered FWC is a not-for-profit organisation which draws on volunteered time so that it can support worldwide provision of safe water services  

Fair Water Connections

Seeking a fair deal in water supply provision

About Fair Water Connections

Fair Water Connections (FWC) is an association set-up to provide support to Self-Lay Providers (previously known as SLOs) seeking to provide developers with an alternative to water mains and services laid by the incumbent water company. Across England and Wales many water companies have been slow to recognise that their approach towards self-lay does not facilitate open competition. The situation, with much lobbying by independent FWC, is changing.  Whilst FWC has achieved much we are keen for other Self-lay Providers to join. This will aid help us increase the pressure on water companies and Ofwat (as the sector regulator) to do more to facilitate self-lay competition. Latest Update FWC is now providing regular updates to its members helping them prepare for the major changes to water connection charges that will apply to works in England from April 2018 Find out more about FWC by looking through these pages. Please contact us if you would like more information or sense that FWC membership would better equip you to operate in the competitive water connections market. FWC has been set-up as a not-for-profit organisation which draws on volunteered time. This enables FWC to financially support charities, such as Pump Aid, who work internationally to give communities fairer access to safe water and sanitation.  Over the last 5 years FWC has funded supplies to 15 villages in rural Malawi.


Fair Water Connections (FWC) is a membership association open to individuals and organisations. FWC offers a range of membership types. The main categories are:- Full Member,    and Enhanced Member Membership is also available to organisations and individuals who do not require support services. All members receive general information and updates covering competitive water connections work. Full/enhanced members can attend briefings, input into consultations and to prioritise the work of FWC. Members are now receiving updates helping them prepare for the major changes in England from April 2018 to water connection charging. This cover both new mains and services.

Help and Advice

Advice available to Fair Water Connections members covers: Legislative provision Contestable and Non- contestable Works Equivalence - water company v competitive provision Cost apportionment and phasing Service connections Surety requirements Allowable charges Basis for disputing unfair terms and condition FWC members are also provided with assistance, on a site specific basis, to challenge concerns they have about imposed terms and conditions. Follow link for more about available help and advice. Follow the News and Update link for more about what FWC has been doing and other water self-lay related news.

News and Updates

There is much currently happening which impacts on self-lay provision. Water companies should now all be working to a new standardised Code of Practice (we are reminding some about this!). By mid January 2018 companies have to publish on their website all the information, forms etc. SLPs need to work in their area. (Some have got a lot to do!). By end of January 2018 all (English) companies need to publish a connection charging framework based on new Ofwat Rules. Infrastructure Charges and asset payments will fundamentally change  (We do not yet know what many companies are doing!) By April 2018 (English) companies need to pay appropriate redress when they fail to deliver minimum service levels. FWC is working for the water self-lay community on all of these.
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